Parts Counter Associate

Parts Counter Associate

Lakemoor, IL, USA Req #817

Monday, February 24, 2025

Burris Equipment, as part of Alta Equipment Company shall be the premier supplier of high quality construction equipment, rental equipment, landscape equipment, and sports turf equipment in Northern/Central Illinois, Southern Wisconsin, and Northwestern Indiana.

We shall focus our efforts on providing specialized products, knowledge, and expertise retaining our emphasis on construction and landscape equipment and the associated support products, delivering superior service to our customers.

We provide our employees with the following tools and resources to be successful:


* Training


* Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)


* 401(k) with match


* 10 Paid holidays

Basic Function: Responsible for the efficient handling and control of the parts business through proper inventory, record keeping, delivery and reporting as well as other duties as specified by the parts manager.

The pay rate for this role is $22- $28/hr based on candidate experience.

Responsibilities:
1.

Greets and assists all parts customers via telephone and in person to complete the sales of parts for all vendor lines available with confidence and complete customer satisfaction.
2.

Record and places in inventory all incoming parts, units, components and assemblies.
3.

Maintains parts records, literature, brochures, lists, catalogs, bin tickets, and price sheets as appropriate and as directed.
4.

Tactfully helps customers solve problems; identifies proper parts numbers; completes order forms and recommends and sells related items as a service and as requested by customers.

5.

Maintains a high degree of proficiency with regard to the parts business and functions performed in order to instill customer confidence, assurance, and satisfaction with parts services.

6.

Analyzes stocks, estimates usage and prepares order forms as directed.
7.

Works with other department personnel in order to assist them with parts information as required.
8.

Sees that the parts department is maintained in a clean, orderly manner and that the best interest of the company as to safety and security are maintained; reports deficiencies noted.
9.

Takes advantage of every opportunity made available to him to increase his knowledge through attendance at meetings, seminars and schools.
10.

Diplomatically handles customers' complaints in a friendly, pleasing and personal manner reports any condition which may need further company attention.
11.

Sees that promises are maintained and that deliveries are made on schedule, advises customers of any known delays.
12.

Assist sales, rental, and service departments with looking up and securing the correct parts needed for customer and company owned equipment and property.
13.

Processes inbound and outbound parts orders to efficiently fulfill all orders.

Picks and packs parts orders for shipment via best alternative.
14.

Updates ...