Fraud Escalation & Report Liaison Supervisor

TITLE: Fraud Escalation & Report Liaison Supervisor

LOCATION: El Paso (position is not remote)

TRAVEL: Minimal (up to 25%)

About Us

The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions.

This purpose defines who we are and extends to our relationships with our clients, our people, and our communities.

We combine purpose, innovation, and experience to deliver impactful results.

About the Team

We are problem solvers working with leading agencies and organizations to help them address many of today’s most complex challenges.

Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges.

In an imperfect world, The Providencia Group puts capability and purpose into action.

What you’ll be part of – TPG Culture

At TPG, we proudly measure our success by the impact we have on the lives of vulnerable and underserved populations around the world.

We are innovators and problem solvers who take great pride in partnering with government agencies, service organizations, and external stakeholder groups to address many of today’s most complex challenges.

Our workforce is diverse in culture, language, and experience yet it shares a common sense of purpose and empathy for those in need of help.

Our people are personally invested in the missions we support, and we reward their commitment by investing in their development, advancement, and growth.

If you like what we stand for, you’ll appreciate the professionalism and dedication of those you stand beside every day.

Together, we actively imagine a better future, innovate new ways to make it a reality, and implement solutions that deliver a lasting impact.

About the Role

The Fraud Escalation & Report Liaison Supervisor is a pivotal role focused in the timely identification and resolution of high risk fraud cases as well as enhancing the integrity of our services.

This role will oversee a dedicated team responsible for managing case escalations related to safety and fraud instances, ensuring that cases are handled with the appropriate level of urgency and coordination.

This supervision involves ensuring comprehensive investigations, straightforward communication with involved parties, our customer, law enforcement agencies, and other external stakeholders to mitigate fraud risks, ensuring effective resolution of critical cases and implementing effective reporting systems.

 

The Fraud Escalation & Report Liaison Supervisor will collaborate with internal departments and external stakeholders to develop policies that align with the latest government regulations and best practices.

The role demands a strategic thinker who can analyze complex information and make sound decisions which prioritize public safety and fraud prevention.

The Fraud Escalation & Report Liaison Supervisor will possess excellent leadership s...