Interactive Virtual Representative I

Thank you for your interest in a career with Centra.  A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members’ financial lives and our communities.  Centra was established in 1940 and is headquartered in Columbus, Indiana.  Centra is ranked among the top five largest credit unions in Indiana and among the most financially sound institutions in the United States.  Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY and Whitakers, NC.  Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in achievement of results, and the opportunity for growth with the Centra Family.  Credit Unions are Not for Profit, Not for Charity, But for Service.  If these are the things that matter to you then please read on, we look forward to hearing from you.

Centra Credit Union has an exciting opportunity as a Full Time onsite Contact Center Interactive Virtual Representative, in Columbus, IN.

The Interactive Virtual Representative is responsible for welcoming and engaging in meaningful conversations with our Member base and creating value while completing transactions with high accuracy.

An Interactive Virtual Representative will develop to a high level of competency in educating and advising on financial solutions through products and services based upon Member needs and goals.

This position is actively involved in providing service to Members through live video interactions while adding value and executing on Centra Strategy and contributing to the safety and security of Centra and Members in compliance with policy and procedure.

The position has a Learning Path to develop and grow their skills while transitioning from an Interactive Virtual Representative I through Interactive Virtual Representative III role.

Team Members can reside in an Interactive Virtual Representative III role or continue to pursue further development in Retail Operations or another career path.

The minimum starting wage for this opportunity is $20.71 per hour.

Spanish/English interpreters may be eligible for an interpreting differential. 

ESSENTIAL FUNCTIONS:

This position may be required to perform additional duties as requested.

Reasonable accommodations may be made to enable individuals with disabilities to perform.


* Creates value by actively engaging Member during account transactions while educating and advising Members on Credit Union products and services.

Transactions include deposits, withdrawals, transfers, and loan payments.


* Performs Member account maintenance and Member transactions to include deposits, withdrawals, transfers, loan payments, check cashing, and cash exchanges.

Engages Member to build Member relationships through value added promotion of products and services and in support of the Member feedback program...