Quality Assurance Manager

TITLE: Quality Assurance Manager

LOCATION: Remote

TRAVEL:  Some travel required to meet with team and clients



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*CONTINGENT UPON CONTRACT AWARD

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About Us

The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines and extends our relationships with our clients, our people, and our communities.

We combine purpose, innovation, and experience to deliver impactful results.

About the Team

We are problem solvers working with leading agencies and organizations to help them address many of today’s most complex challenges.

Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges.

In an imperfect world, The Providencia Group puts capability and purpose into action.

What you’ll be part of – TPG Culture

At TPG, we expect incredible tangible results. TPG professionals play a unique role in delivering these results.  We reach across disciplines and borders to serve our global organization.  We provide a roadmap focusing on people, our work, and continuous improvement.  We see people as people, take care of each other, commit to the mission, move quickly and bravely, get better every day, and seek truth.  We are the backbone of TPG. 

About the Role

The Quality Assurance Manager will oversee the execution of TPG’s quality assurance plan to ensure that all aspects of a $350M Department of Justice (DOJ) language services program are compliant with policies and procedures specified by the DOJ, and in accordance with the quality assurance plan.

This includes implementing quality assurance tools and measures to ensure performance is executed in compliance with contract requirements and ISO quality standards.

The Quality Assurance Manager will provide expectations to contract staff and partners institute root cause analysis, process improvement, and corrective action measures as necessary.

What You’ll Do


* Discern and apply contractual requirements to generate a robust quality plan for government approval.


* Implement, maintain, and continually improve quality control procedures for all tasks as delineated in TPG’s quality assurance plan.

Generate and validate programmatic SOP’s and documentation to support quality processes as outlined in the statement of work.


* Audit Master File records for each interpreter to ensure information is current and accurate.


* Ensure that TPG’s Interpreter Qualification Matrix listing all interpreters who have been fully vetted, tested, processed, and ready for deployment is current, accurate, and ready to be submitted to the government in electronic form monthly.


* Monitor interpreter proficiency and skills via reporting an established evaluation process. Collect and analyze interpreter performance to include customer satisfaction data to identify potential weaknesse...