Quality Assurance Coordinator

Position Summary:

The Quality Assurance Coordinator verifies the work done to create or revise online learning content, ensuring it meets Penn Foster Group standards.

The QA Coordinator assesses projects for adherence to a range of standards, including accessibility, clarity, functionality, reading level, style, and tone.

The QA Coordinator provides feedback on projects and verifies that requested changes are implemented before signing off on a project’s development.

This position is responsible for meeting deadlines and managing time and priorities efficiently.

This position reports to the Senior Manager of Quality Assurance.

Essential Job Functions:


* Review content and recommend improvements as required to adhere to a variety of standards, including the following:


* Check content against program- and course-level outcomes, objectives, and assessments.


* Review content for accuracy, clarity, consistency, and readability to ensure positive learner experience.


* Test courses for technical functionality, including navigation, interaction, and multimedia learner experience and ensure compatibility across various devices and for learners of all accommodations.


* Ensure all course materials comply with industry standards and accessibility best practices.


* Verify courses adhere to various guidelines set forth by the company, accrediting bodies, and other sources, as needed.


* Verity assessments correspond to stated learning outcomes and objectives.


* Collaborate with others to address identified issues and ensure continuous improvements of course content.


* Document all identified issues and track their resolution in collaboration with instructional designers, developers, and stakeholders.


* Manage personal deadlines and priorities to ensure projects are completed on schedule.


* Create and provide regular reports on personal and team-assigned workflows.

Knowledge, Skills, Abilities:


* Education: Bachelor’s Degree or equivalent experience.


* Experience: QA experience is required.

Editorial experience is preferred.

Instructional design and assessment writing experience is a plus.


* Computer Skills: Knowledge of Microsoft Office is preferred.

Experience with D2L Brightspace and Adobe Workfront is a plus.


* Certificates & Licenses: None


* Other Requirements:
+ Ability to work in a fast-paced, production-based environment.
+ Excellent writing and communication skills.
+ Ability to learn and adapt quickly.
+ Must have a love for creating great products.

About Us:  At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms.

Together, we create an accelerated path to greater economic mobility through real-world ski...