Account Manager, Small Commercial

JOB DESCRIPTION

Combined Insurance, a Chubb Company, is seeking an Account Manager to join our fast-paced, high energy, growing company.

We are proud of our tradition of success in the insurance industry of over 90 years.

Come join our team of hard-working, talented professionals!

Job Summary

The Account Manager will interact closely with our Sales Agents, Account Executives and Sr.

Account Executives to manage strong, mutually beneficial client relationships, in order to ensure successful sales, enrollment and post-sales support of voluntary products.

The Account Manager will serve as the liaison between brokers/employer clients and cross-functional internal teams in our fast-growing Combined Insurance Operations division.

This position will be responsible for timely and successful delivery of post-enrollment solutions according to client needs and improve the overall broker/client experience.

He/she will support sales activities and own the service, support, and stewardship of accounts post-implementation.

This position requires strong relationship management, communication, judgment, and problem resolution skills to meet the diverse needs of our brokers and employer groups.

Responsibilities


* Serve as the liaison between external client and broker partners and internal home office colleagues


* Collaborate with Sales and Operations partners to communicate the Combined Insurance servicing value proposition to broker and employer partners


* Proactively manage expectations of employers and brokers to address issues as they arise while concisely and effectively communicating status, issues and timelines


* Participate in high visibility presentations to ensure proper documentation is executed and circulated to the appropriate parties


* Collaborate with the Implementation Management team to facilitate a successful transition to home office operations for on-going billing, reporting or other client/insured support


* Provide ongoing support to clients and brokers in a timely and professional manner


* Own reservicing of existing accounts on an annual basis and coordinate Implementation Team involvement, as applicable


* Build trust-based working relationships with broker/client counterparts and home office staff


* Own account reviews to identify broker or employer concerns and consult with internal partners to assist with development of action plans to address issues, risks, and opportunities


* Assist Sales Partners in identifying methods to grow the account, including strategies to: win new lines of coverage, achieve retention goals, increase penetration with existing lines of coverage, and increase overall broker & employer/client satisfaction; retention and cross-sell goals to be established annually


* Participate in annual strategic account planning discussions with senior leadership


* Attend broker or employer client meetings as needed


* Perform other duties as assigned

Skills...