Pet Health Technical Consultant - Product & Veterinary Support

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role: Pet Health Technical Consultant - Product & Veterinary Support (P&VS)-Elanco

The Product & Veterinary Support Technical Consultant role is instrumental in delivering gold standard customer support and product stewardship.

As part of the Elanco Animal Health, US Customer Experience Team, and reporting to a Technical Consultant Supervisor, you will have the opportunity to leverage veterinary expertise and clinical experience to provide solutions for a diverse customer base.

The purpose of the position is to serve as a Pet Health technical resource supporting Elanco customers by engaging in primarily phone-based veterinary support activities, including investigating and recording information related to potential Adverse Drug Events and/or Product Quality Complaints.  Scope will include providing technical expertise for the Elanco Animal Health US Pet Health product portfolio encompassing parasiticides, therapeutics, and biologics used in companion animals.

Additional product support projects and initiatives appropriate for technical support veterinarians will also be involved, including writing and/or reviewing technical reference documents, effectively delivering product training, and providing technical support for sales and marketing projects.

Occasional representation at local, state, or national veterinary meetings may require travel on a limited basis.

Limited after-hours/weekend telephone availability to support contract call center is required on a rotational basis.

Your Responsibilities:


* Ensure availability to Elanco customers via phone and consistently demonstrate exceptional customer service in all job duties.


* Maintain strong technical knowledge of Elanco products and veterinary medicine, utilizing clinical practice experience and training.


* Acquire and demonstrate a thorough understanding of regulatory, quality, and compliance standards relevant to daily responsibilities.


* Adhere to deadlines related to product support, particularly in managing adverse event and product complaint investigations, ensuring ...