Field Services Project Manager

About Us:

How many companies can say they've been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements.

ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change.

We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Dublin, CA.

What's the role?

As a Field Services Project Manager, you get to work with an astonishing team that plays a vital role Field Service.

The Field Services Project Manager is responsible for coordinating with the field service team on items such as calibrated tools, inventory control, and inventory management.

They will regularly work with Field Service Engineers, Field Service Supervisors, the National Field Service Managers, and calibration and logistics suppliers to achieve proper inventory and tooling compliance.

They will also work with other partners, including the VP of Customer Care, finance, and other stakeholders as needed.

Sound Interesting? Here's what you'll do:


* Develop a systematic approach for annual inventory audits.


* Assembles and leads cross-functional project teams as required to execute and deliver strategic projects.


* Establish clear communication channels with field employees.


* Create a streamlined process for part transfers.


* Coordinate with 3PL suppliers for efficient returns and processing /scraping of dead-on-arrival / dead-on- install parts.


* Maintain an updated inventory list of specialized parts and tools.


* Tool lifecycle coordination includes planning, ordering, processing, and expensing of calibrated tools.


* Generate and distribute reports on tools including expiration date and status.


* Ensure adherence to calibration protocols through regular communication.


* Travel is required to logistics and calibrated tool suppliers.


* Create comprehensive audit plans for logistics sites.


* Performs ad hoc functions as required for Field Support with little or no supervision.

Do you qualify?


* Minimum of 5 years work experience in Customer Care, PM, or Field Service.


* Requires a valid driver's license with a clean driving record


* 5 years' experience in medical technology preferred.


* Excellent verbal and written communication skills necessary.


* Extensive Microsoft Office software skills required.



* Must conduct himself/herself in accordance with accepted standards of professional business protocol.


* Expected travel requirements: 15-30%
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