Digital Customer Relationship Manager

DCR (Digital Customer Relationship) Lead

Country DCX Leader, Drive and evangelize digitization by working closely with other stakeholders.

Accountable for the consistency & seamlessness of Digital Customer Experience across all digital platforms.

Accountable for planning, coordination, deployment, utilization, and acceleration of all required DCX initiatives within a country.

Act as the SPOC in the country on digital CX topics.

• Analyze Digital Customer / Partner Journeys and responsible to grow our business deploying an integrated customer experience across diverse platforms (Social Media, Online, Customer Care Center, Sales People, Mobile, PRM, App) -

• Continue to focus on Web & product data and catalogue:

1) Outstanding end2end product experience, from selectors to distributors

2) Manage, push and localize global content across platforms

• Create consistent & individualized customer experience with running digital channel management

1) Identify and provide seamless experience across platforms

2) Enhanced self-service to provide quick answers to our customers -

• Accelerate Value creation

1) Develop capabilities in e-commerce with our distributors and digital ordering with our direct customers (mySchneider)

2) Digital Channel Management in countries to increase % of active and generate business

3) Strongly increase digital skills and expertise

• Devising strategies to drive online traffic to the SE website (www.se.com/vn)

• Tracking conversion rates and making improvements to the SE website satisfaction rate such as zero search

• Responsible for assisting in the development of SE's product pages and utilizing a range of techniques including SEO to improve web and brand online visibility.

• Capture up to date and relevant market and technology trends, customer insights and lead best-in-class digital capability build Qualifications.

Qualifications

[Required Experience]

• + 5 years' experience in website management or digital marketing relevant field at the company and or agency

• Experience of planning, managing, and executing against an annual budget

• Project management experience leading e-commerce or CRM or PRM launching project

• Experience managing Digital (website, user experience) with a proven track record of driving ROI and sales.

• Demonstrated history of thinking strategically and creatively, developing practical and specific strategy and tactics to produce tangible results

[Preferred Qualifications & Skills]

• Bachelor's degree or above

• Fluent in English

• Web guru preferred

• Great at number and analysis, data driven marketing

• Email Marketing - Search engine marketing

• GA (Google Analytics) tool, SFMC, Tealium's CDP, Builder.io

Schedule: Full-time
Req: 00954W