Support Specialist I - IT Support

Job Description:

At Cable One and our family of brands, we keep our customers and associates connected to what matters most.

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

The Support Specialist I will assist with responding and supporting Sarbanes-Oxley access requests for Cable One associates in corporate office and remote locations.

What you will do to contribute to the company's success

Set forth below is a list of the essential duties and responsibilities (or "essential functions") of this position.



* Responds and supports Sarbanes-Oxley (SOX) access requests from internal customers


* Maintains access management systems of company in-scope applications which includes provisioning, modifying and disabling access.


* Utilizes ServiceNow ticketing system for request tracking and to respond to tasks in a timely manner


* Adheres to Standard Operating Procedures and documentation.

Creates and modified new processes that are implemented or that are changed.


* Processes onboarding/offboarding.


* Assists with providing evidence for audit requests


* Performs other Desktop and User support tasks as needed.


* Provides detailed notes on customer interactions by documenting troubleshooting methods, provisioning of application access and roles and appropriate follow-up to resolve inquires.


* Uses computer-based software tools to gather information, troubleshoot, and resolving issues and request.


* Takes on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Values.

Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed.

Whenever practicable and, in accordance with legal guidelines, reasonable accommodation(s) will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.

Qualifications


* Associate's degree (A.A.) from two-year college or university; or six months to one year related experience and/or training; or equivalent combination of education and experience.


* Six months to one year experience with Microsoft Active Directory preferred.


* Strong customer services skills.


* Ability to work independently as well as within a team.


* Must be detail oriented.


* Proficient computer skills in Windows Client OS.


* Familiarity with SOX compliance preferred.


* Powershell knowledge preferred.


* Must be able to work on-call evenings and weekends on a rotating basis.

Core Competencies


* Our Basic Principles - How We Behave:
+ Cultivate and environment that values and respects different cultures, experiences and viewpoints.
+ Maintain the self-confidence and self-esteem of others.
+ Mainta...