Customer Support Specialist

KBX is searching for a Customer Support Specialist to work directly with customers, carriers, and across other KBX teams to provide exceptional customer service.

The successful candidate will have excellent customer service, communication, and organizational skills as well as a high degree of initiative to find and drive solutions for our customers.

The Customer Support Specialist role is located out of our Green Bay, WI office, with an opportunity to work a mix of in office and at home each week.

The hours for this role are 7:00 AM - 3:30 PM, Monday through Friday.

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What You Will Do:


* Communicate with external customers to schedule pick-up and/or delivery appointments


* Partner with other departments to reschedule missed pick-up and/or delivery appointments


* Handle communications from external customers regarding various pick-up and/or delivery questions


* Develop and maintain business relationships across the supply chain with both internal and external customers


* Analyze trends, processes, and key performance indicators to drive solutions that improve service, productivity, and eliminating waste


* Collaborate with internal and external teams to determine solutions that positively impact all constituencies involved


* Maintain proper documentation for standard operation procedures


* Track and provide a high level of communication on load statuses


* Utilizing all the tools and resources available, especially the transportation management systems to meet the customers' expectations and service metrics


* Work with customers and carriers through service sensitive situations and handle in a respectful manner


* Support operational needs by taking on various tasks

Who You Are (Basic Qualifications)


* Experience working with customers


* Experience using Microsoft Office programs such as Word, Excel, Teams, and Outlook

What Will Put You Ahead


* Experience working in the Supply Chain or Logistics or Transportation industry


* Experience using inventory or transportation management system(s)

At Koch companies, we are entrepreneurs.

This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Any compensation range provided for a role is an estimate determined by available market data.

The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.

We are Military Ready and Second Chance employers.

Learn more about our hiring philosophy here .

Who We Are

KBX Logistics, a Koch company and global leader in transportation, offers world-class, technology-driven capabilities across all mode...