Pharmacy Technician Lead - VFP - Freedom Fertility

The VFP Pharmacy Group Lead Patient Care Pharmacy Technician works under the direction of our Operations Manager to compassionately and efficiently assist patients, provider offices and clients via the telephone.

They will work to ensure VFP remains complaint, ethical, adherent to pertinent regulations and laws, and promotes an open, inclusive, and patient-centric culture.

Daily tasks will include department tasks, workflow, aligned processes across all VFP locations (as needed).

The PCC works closely with our Call Center and Data Entry technicians, and operates under the supervision of Operations Manager and Pharmacists.

Essential Functions


* Deliverssuperior customer service and can work professionally in pharmacy environment.


* Interact professionally with pharmacists, medical providers, consultants, and other staff while providing guidance about medication coverage.


* Ability to deescalate complex claims or customer service issues with appropriate action.


* Exercise good team collaboration to ensure order timeliness, quality and service metrics are routinely achieved.


* Assist and support training of new employees and help identify retraining opportunities.


* Commit to improvement of self, team site and company.


* Cross train and collaborate with members of health disciplines in the interest of the patient's health care.


* Prioritize and juggle multiple tasks without sacrificing attention to detail.


* Other duties as assigned

Requirements


* High School Diploma or equivalent


* Pharmacy Technician License


* Must be available to work an 8-hour shift Monday through Friday, within the hours of 8:30am-6pm occasional holidays & with working 2 Saturdays a month from 9 AM to 1:30 PM.


* Minimum 1 year + of call center experience, preferably in healthcare, insurance or specialty pharmacy setting


* Strong working knowledge of HIPAA and other pertinent and applicable laws and regulations surrounding pharmacy and patient care


* Strong technical knowledge of pharmacy processing system and phone systems, preference for mechanical knowledge of NewLeaf, ScriptMed, Dialpad


* Basic math skills and strong experience with MS Office, especially Outlook, Excel


* Ability to problem solve, think critically, and improve workflow procedures with minimal supervision.


* Proven track record for handling large volume of inbound and outbound calls in a quality, compliant, and patient-centric fashion


* Next-level compassion and empathy required to assist sensitive patient population


* Excellent verbal and written communication skills required


* Strong organizational skills, attention to detail and problem-solving skills


* Ability to multi-task


* Strong interpersonal, communication, and organizational skills required

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic i...