Retail Trainer

Key Responsibilities

Facilitate and support all product and service training programs for the network, including but not limited to the following:


* Product training: seasonal trainings and strategic product focused trainings


* Culture: induction trainings and Hermès Client Culture


* Customer service and sales skills: sales and service ambassador training, sales and service leader training, retail customer experience modules, and trainings for the CRC teams


* Soft skills: Training skills to department ambassadors, presentation, and communications skills to retail teams


* Identify training requirements and develop training materials to suit each store


* Design and develop effective focused training modules for in-store morning briefings and digital training


* Strategically plan product training to support the retail teams to drive performances in key metiers


* Support store openings, Retail animation and ad hoc event when necessary


* Actively participate in training seminars


* Training reporting including but not limited to training nomination sheets, training registers, regional training reporting and global training reporting


* Be the liaison for Hermès international training department and the regional training team


* Contribute feedback and share best practices on product training related topics


* Develop effective training programs to improve retail performance


* Promote self-learning culture for retail teams to advance learning of Hermès client culture, our products, heritage and know how

Requirements & Capabilities:


* Proven experience as a Retail Trainer or similar role


* In-depth knowledge of luxury brand standards, products, and client expectation


* Fluency in English and Thai, with the ability to deliver sessions in both languages


* Passionate about training, extensive product knowledge, and a good understanding of retail trends


* Clear and confident presentation and communication skills to ensure productive training sessions


* Proficiency in Microsoft Office, especially Microsoft PowerPoint


* Able to demonstrate a high level of communication and interpersonal skills, with the ability to multitask


* Works autonomously and proactively