Sales Support Supervisor

Job Description:

Location: 9045 River Road, Indianapolis, IN 46240

This is an in-office position.

Company Overview

Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention.  USIC also provides a full suite of utility services throughout North America.

Our Mission: to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets.

Our Culture is known as Living the SAFE-LIFE: Protecting Infrastructure, Protecting Our Communities, Protecting Ourselves.

Summary

The Sales Support Supervisor leads a team of Sales Data Specialists (SDS) to ensure effective sales execution and the achievement of growth objectives.

This role is responsible for overseeing daily operations, including managing customer inquiries, sales requests, and follow-ups, while ensuring the accuracy and compliance of price changes, contracts, and Salesforce entries.

The supervisor will work closely with the Sales teams to provide administrative support, manage customer and pricing details, and ensure sales targets are met.

In addition to managing the team, the supervisor will analyze sales support metrics to drive improvements in efficiency, accuracy, and customer service.

They will provide ongoing training and support to both the sales support team and sales staff, ensuring proficiency in relevant processes, systems and tools.

With a focus on continuous improvement, the ideal candidate will have strong leadership skills, experience in a sales environment, and a commitment to optimizing processes and maintaining high standards of service.

Responsibilities


* Review, audit, and ensure accuracy of price changes, contracts, and Salesforce entries, ensuring adherence to procedures.


* Process contractual rate increases in Salesforce, ensuring all information is accurate and up to date.


* Oversee the contracting process, ensuring compliance with the Company’s Delegation of Authority requirements.


* Manage compliance websites to ensure customer insurance details are current.


* Handle the day-to-day operations of the sales support team, including customer and other inquiries, follow-ups, and ensure high standards of customer service.


* Analyze and improve sales support processes to enhance efficiency, accuracy, and reduce errors.


* Work with cross-functional teams (sales, finance, and operations) to optimize workflows and improve overall procedures.


* Generate and analyze reports on sales support metrics, inquiries, and team performance, providing regular updates to sales and management teams.


* Train and coach the sales support team to meet performance goals, conducting regular performance reviews and providing constructive feedback.


* Train new and existing sales staff on systems, ensuring proficiency in the use of technology to improve efficiency.


* Provide ongoing support and troubleshooting for sales issue...