Field Engineer IT Support Tech

The Field Engineer/Support Tech, is a split role between on the road field engineer work and in house help desk duties.

Through administrative directive this role will perform computer system installation for company and independent stores, configure systems in the field, support hardware and software needs, perform regular maintenance for systems in the field, answer questions, and troubleshoot system problems in the field.  The field engineersupport is also responsible for providing technical assistance and training to company stores and independent jobber stores and other duties as required by the field systems manager.  The Field Engineer is normally on the road, working with end users and customers.

This role also ensures proper computer operation so that end users can accomplish business tasks.

Answering customer questions and assisting in resolving customer problems.

Must be able to manage multiple tasks and demands at the same time in an environment that is fast paced and moderately stressful at times.

Problem resolution may include the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands on help at the desktop level.

Check us out at btbautoparts.com and apply today!

Essential Duties and Responsibilities include the following.

Other duties may be assigned.


* Setup Point of Sale Systems in the field including installation of cable, servers, software, printers, terminals, and routers.


* Train store employees in how to run their day-to-day business including: inventory control, month-end reporting, and pricing.


* Conduct system analysis to determine appropriate hardware or software necessary to bring a system into functional specifications.


* Test, modify, or configure computer systems or programs based on computer software functionality.


* Identify and resolve “customer” problems quickly and efficiently through remote access and the Internet, utilizing support system as needed. 


* Monitor and resolve terminal, printer, server, modem and router problems.


* Provide technical computer assistance and troubleshooting to Company stores and jobbers; follow up with managers during repair/replacement.


* Provide on-call service during evening hours, dialing in from home to store locations to diagnose and restore service. 


* Ensure that end users are receiving the appropriate assistance, receiving, prioritizing, documenting, and actively resolving end user help requests.


* Delivering support to end users in the organization about how to use various types of software programs.


* Following all procedures related to the identification, prioritization, resolution and follow up of end user help requests, including the monitoring, tracking, and coordination of help desk functions; and troubleshooting applications and software for all internal customers, such as operations, development, and other business units


* Problem resoluti...