Customer Service Representative I

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role: Customer Service Representative

We are looking for an experienced Customer Service Representative to handle inbound calls and support tickets from customers and contractors for general inquiries and project updates for Qmerit EV charging home installations.

What will you do?

• Accept 30-60 inbound phone calls per day from Qmerit customers and/or contractors.

• Assist callers with general FAQs or simple project status updates.

• Direct/escalate callers to Concierge or Level 2 US, Canadian or UK team as necessary via phone transfer or service ticket creation.

• Respond to customer emails via phone, Hubspot or redirect to a supervisor or account specialist as necessary

Qualifications

Who would be successful?

• Excellent customer service skills required.

• Excellent verbal and written communication skills in English, and in a secondary language, if applicable.

• Experience handling high volume of inbound phone calls and service tickets.

• Ability to retain and follow unique processes and requirements for various Qmerit program types.

• Must be resourceful and have initiative to problem solve independently.

What's in it for me?

• Exciting opportunity in the fast-growing industry of electrification.

• Opportunities for career development and growth in leadership roles.

...and more!

Why us?

Qmerit is accelerating the shift away from traditional fossil fuel-powered systems, toward more sustainable, resilient electric technologies.

We are North America's most experienced EV charging installers and is the trusted home charging installation partner to premier automakers worldwide, and thousands of EV drivers.

We set the industry standard for safety, service quality and customer support-plus every installation is backed by the exclusive Qmerit Peace of Mind Guarantee.

Qmerit EV Charging Installation

Schneider Electric is leading the digital transformation of energy management and automation.

Our technologies enable the world to use energy in a safe, efficient and sustainable manner.

We strive to promote a global economy that is both ecologically viable and highly productive.

€25.7bn global revenue

137 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

Video Link: https://youtu.be/J0cFSdFpI24

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ...