Coordinator, Patient Access SE

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community.

From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

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Time Type:
Full time

Department:
Dental

All Locations:
1601 Washington Street

Position Summary:

Primarily performs all registration and scheduling related activities in the Dental department.

This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and of demographic, insurance, and account information.

In addition, they support Dental operations by answering incoming calls to the South End, performing primary functions such as appointment scheduling, coordinating refill requests, appropriately screening of calls, messages to providers, and outreach calls to patients by provider request.

The goal is to maximize health center revenues through accurate comprehensive demographic, and account information and verified insurance coverage while facilitating efficient patient flow within the South End location.

A successful candidate would demonstrates superior customer service, written and verbal communication, judgment and problem solving skills.

Job Specific Functions:


* Appropriately schedules, cancels, and or reschedules appointments for Dental Department


* Appropriately creates telephone and refill encounters and routes to the appropriate pools


* Appropriately refers patients to other departments when required and announces all warm transfer calls, in accordance to guidelines, to assure optimal delivery of customer service                                                                      


* Knowledge of “red flag”/urgent symptoms                                                 


* Assists in escalated complaints that are not specifically requesting a supervisor and creates CRMs           


* Follows the check in/registration guidelines


* Follows check out guidelines


* Process co-pay, self-payment posting as appropriate and cash handling following NeighborHealth protocol


* Monitors waiting rooms


* Process ...