Business Resiliency Manager

Consumer and Community Banking (CCB) Business Resiliency's mission is to continuously improve our businesses' ability to provide outstanding products and services to our customers in the event of any disruption.

The team partners with business stakeholders to develop their resiliency plans, test their strategies and support them through real events.

As a Business Resiliency Manager within the Consumer & Community Banking Business Resiliency team, you will be reporting to the Business Resiliency Strategy Program Lead, assisting in the implementation of strategic Business Resiliency initiatives.

Your role will involve ensuring our engagements are effective and aligned with the firm's heightened expectations and those of external parties.

Furthermore, you will act as a culture carrier, fostering an inclusive team environment where you challenge, support, and develop others.

Job Responsibilities:


* Respond to regulatory actions and Matters Requiring Attention (MRA)


* Uplift resiliency capabilities, including enhancing and testing additional recovery strategies for assets required for recovery


* Drive initiatives to keep results and learnings of strategic projects evergreen (i.e.

Concentration Risk Assessment and Third Party Risk Assessment and Management)


* Provide overall project management support related to Essential Service simulation activities for CCB Business Resiliency team

Required qualifications, capabilities and skills:


* 3+ years of strong project management skills


* Support the team with decision management, prioritization, and execution


* Drive cross functional team initiatives to completion and compliance, monitor initiative progress and set deadlines


* Craft executive communications on progress and status


* Break down significant challenges logically to help others understand, size and address the issue


* Partner with team members to understand their process, book of work and challenges.

Manage flow of change and provide real-time support as needed


* Drive simplification of processes and ensure standard execution through oversight, alignment and support


* Clear and concise verbal and written communication to various levels in the organization


* Understanding of project management tools, experience with building and implementing processes across broad stakeholder bases


* Experience in one or more of the following: operations, business resiliency, banking, horizontal function supporting multiple lines of business, regulated environment


* Established success in managing effective relationships at multiple levels

Preferred qualifications, capabilities and skills:


* Proven success in supporting a team or function through significant and frequent change


* Quickly synthesize complex topics or data into a meaningful message


* Demonstrated examples of process simplification with a risk and controls mindset


* Strong Excel and PowerPoint skills ...