Client Relations Manager

Get to know us:  NOVO Health Services offers linen management solutions to the healthcare industry.

NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs.

NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system.

NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.

We are currently looking for a Client Relations Manager (CRM), for the Atlanta and North/Northeast GA area.

We are looking for someone who is confident in decision making, can act quickly, and has excellent communication skills.   If you are ready to make a commitment to measurable performance and continuous improvements, then we want to hear from you!

The successful candidate: 

The Client Relations Manager (CRM) will be the first point of customer contact and will build and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty and protect company assets.

Essential Functions:

Management of Company Assets:


* The CRM will assist in maintaining adequate inventory and par levels within assigned accounts and notify customer and plant if there are overages or discrepancies and adjust orders accordingly


* The CRM will drive and support to retrieve at least 1,500 pounds of linen per quarter from outside sources such as Nursing Homes, Clinics and Competitors


* The CRM will conduct customer site visits, linen room inventory, scrub inventory, rejects, unit rounding, customer surveys and audits as outlined and part of assigned role responsibility

Responsibilities:


* The CRM is responsible for maintaining and holding all business in assigned accounts.


* Ensure that CRM activity is conducted as scheduled daily, weekly, monthly and quarterly, such as linen room and scrub inventory, rejects, audits/studies


* Participation in client meetings - monthly and quarterly business reviews, linen committee meetings and any other facility specific events


* Ensure that all data and information is entered into ABS, Linen Master, Sales Force, One Drive and other specific spreadsheets on a timely basis – weekly/monthly


* Conduct client education – unit rounding/in servicing, Linen Awareness Events, end user education for cost and utilization savings opportunities


* Ability to analyze reports, create spreadsheets and PowerPoint presentations and conduct meetings to review and present the information and data


* The CRM responds appropriately and timely to client issues, needs and requests and drives the follow up and resolution process


* CRMs will check their cell phone voicemail and respond back within 4 hours and email several times per day and respond back t...