Patient Account Representative - Collections

Vancouver Clinic is seeking a Medical Billing Rep to join our Collections team within the Patient Financial Services department!

LOCATION: Admin Office in Park Plaza: 203 SE Park Plaza Dr Suite 180, Vancouver, WA 98684.

Will be relocating spring 2025.

SCHEDULE: Monday-Friday, 9:00 am to 5:30 pm.

(Opportunity to work remotely after successful completion of training and certain metric requirements (approximately 3 months).

COMPENSATION: Hourly compensation minimum is $20/hr.

Hiring rate dependent on qualifications and professional experience.

Base Medical, Dental, and Rx Insurance premium is 100% paid for by Vancouver Clinic for full-time employees.

This person will provide excellent customer service over the telephone, primarily making outbound calls to patients to solicit payments on past due accounts.

This person will also work with patients to establish payment plans when appropriate, and also maintains Self-Pay accounts receivable at acceptable aging levels by prompt follow-up on accounts.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES:


* Answer calls and responds to patient inquiries and/or problems regarding bills in an accurate, prompt, and courteous manner.


* Identify delinquent accounts and contact patients to negotiate a payment plan.


* Respond to collection agency correspondences and agency assignment paperwork.


* Thoroughly and timely work accounts in work queues as defined by policies and procedures.


* Process bankruptcy and probate accounts.


* Evaluate patient eligibility for financial assistance adjustment.


* Receive patient requests for information and adjustments.

Initiates resolution as identified in department policies and procedures.


* Provide quality customer service and resolution to callers' concerns.


* Responsible for identifying potential errors that require necessary coding reviews, corrections or adjustments.

SKILLS AND ABILITIES:


* Knowledge of private billing and collections regulations experience preferred.


* Demonstrated customer service expertise.


* Knowledge of commercial insurance contract practices, third party billing and billing to private clients preferred.


* Keyboarding minimum 40 wpm.


* Accurate 10 key by touch and familiarity with Microsoft Word and Excel.


* Must be able to work in a highly demanding atmosphere, with a variety of personalities within a fast paced environment.

EDUCATION AND EXPERIENCE:


* High school diploma or equivalent.


* Minimum of one year experience in health care accounting within a medical office required.


* Customer service experience required, preferably in a healthcare setting.

Pay Range:
$19.22 - $26.91

The above information is intended to indicate the general nature and level of work required in this position.

It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

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