Manager, Field Operations - Patient Engagement and Customer Solutions (PECS) / Field Access and Affo

About Us

Johnson & Johnson Innovative Medicine is recruiting for a Manager, Field Operations within the Patient Engagement and Customer Solutions (PECS) Field Access and Affordability Solutions (FAAS) organization.

At Johnson & Johnson Innovative Medicine, what matters most is helping people live full and healthy lives.

We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time.

And we pursue the most promising science, wherever it might be found.

Our mission drives us.

Our patients inspire us.

We collaborate with the world for the health of everyone in it.

Job Description

An important aspect of patient unmet need includes helping them start and stay on their medicine for the best chance at treatment success.

The Patient Engagement and Customer Solutions (PECS) organization serves patients, during their treatment journey with Johnson & Johnson Innovative Medicine therapies, to help overcome challenges to fulfillment, on-boarding, and adherence.

Primary Responsibilities:

• Support operations aligned to key field reimbursement execution initiatives (e.g., product launches, technology enhancements, team structure).

• Collaborate across departments to create the ideal leverage across all FRM teams

• Develop operational insights and actionable recommendations to influence business partners at all levels in decision-making.

• Identify and communicate innovative learning and development opportunities to enhance operational enablement tools and training curriculum.

• Collaborate with peers, National Directors, and Associate Directors to ensure consistency, leverage resources, and share best practices.

• Ensure compliance with HCC, Regulatory, and Company guidelines when facilitating content and conduct business in accordance with the highest ethical and legal standards.

• Ensure the field reimbursement processes, tools, and systems optimize patient access to Johnson & Johnson Innovative Medicine therapies and comply with regulations and internal policies.

• Demonstrate ability to measure success and use metrics for QBRs and Monthly reporting.

• Facilitate workshops at National and District meetings by coordinating efforts, materials, and participants to maximize engagement and enhance field learning.

• Identify and communicate innovative learning and development opportunities to enhance operational enablement tools and training curriculum.

• Ensure training content and materials comply fully with HCC, Regulatory, and Company guidelines and receive appropriate approvals.Required


* A minimum of a Bachelor's degree is required.


* A minimum of 2 years of relevant business experience in sales, field reimbursement, marketing, commercial operations, or training functions.


* Expertise with all Microsoft applications (Excel, Word, PowerPoint, etc.).


* Excellent written and oral communication, facilitation, and platform skills.


* Strong knowledge of fi...