Customer Service Specialist

Position: Customer Service Specialist

Reporting to: Customer Service Supervisor

Location: Prague

Contract: Initially one-year fixed term

About us

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.

Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at https://www.jnj.com/.

The responsibilities & the impact you will have:

• Professional communication with customers related to orders and inquiries, and the whole order cycle

• Handling of customer orders, inquiries and requirements (incl.

order entry, coordination, invoicing related activities etc.)

• Close cooperation with Sales, Supply Chain, other relevant internal functions and the transportation companies to best serve our customers

• Other Customer Service activities & customer care as assigned by Supervisor and/or Manager

• Responds to customer inquiries regarding orders, changes, cancellations, delivery dates, application of products, and pricing (directly or via coordination)

• Order entry and processing, order/delivery/invoicing related activities

• Customer Service relevant issue resolution related to order cycle (customer complaints regarding billing, shipping delays and products)

• Meet all applicable quality and compliance requirements (i.e.

HCC/HCBI/ANTI-CORRUPTION/FCPA/US-GCC/Privacy/SOX/QA.Safe Fleet)

• On time reporting on spontaneous adverse events (AE) reports and quality compliants for all products

• Successfully complete all mandatory trainings on time We would love to hear from you, if you have the following requirements:

• Experience in Customer Service or at related areas

• Good level of English, native or full business proficiency in Czech or Slovak is an advantage (Hungarian language desirable, but not essential)

• Knowledge of used systems (incl.

MS Office), tools and processes

• Excellent time management skills and ability to multi-task and prioritize work

• Attention to detail and problem-solving skills

• Excellent written and verbal communication skills

• Excellent coordination and planning skills

• Team Player

• Readiness to learn and work in fast pace environment

• Ability to work and prioritize work independently

More about us:

J&J provides a wide variety of benefits! Please, feel free to explore yourself at https://jnj.jobs.cz/about-us where you can learn more about what you get in return.

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day.

Our commitment to respect the dignity and diversit...