Assistant Director of Client Success

Key Responsibilities:



* Lead, mentor, and develop a team of Client Success Managers to drive high client satisfaction and retention.


* Develop and implement long-term client success strategies that align with business objectives.


* Utilize advanced communication and negotiation skills to resolve client concerns and enhance relationships.


* Analyze performance metrics related to revenue cycle to identify trends and areas for improvement.


* Support consultative sales initiatives, including upsell and renewal efforts, in collaboration with the sales team.


* Oversee the creation of educational marketing content to support client engagement and success.


* Partner with internal teams, including sales, operations, and marketing, to enhance the client experience.


* Establish best practices for client success management and ensure consistency across the team.


* Drive continuous improvement initiatives by gathering and acting on client feedback.

Skills & Competencies:



* Leadership: Ability to inspire and guide a team to achieve high performance and client satisfaction.


* Strategic Thinking: Strong ability to develop and implement long-term client success plans.


* Consultative Sales Acumen: Experience leading and supporting consultative sales initiatives and upsell opportunities.


* Data Analysis: Proficiency in analyzing revenue cycle metrics to drive client success strategies.


* Advanced Communication & Negotiation: Ability to effectively communicate and negotiate with clients at all levels.


* Content Development: Ability to create educational marketing materials that enhance client engagement.

Requirements:



* Experience: Minimum of 8 years in client success or account management within revenue cycle management, with at least 2 years in a managerial role.


* Proven success in improving client satisfaction and retention rates.


* Experience leading and developing high-performing client success teams.


* Strong track record in supporting consultative sales and upsell opportunities.


* Demonstrated ability to create educational marketing content.