Consumer Loan Quality Control and Assurance Specialist

Job Summary

The Quality Control and Assurance Specialist reviews all consumer and mortgage loans to ensure regulatory compliance and accuracy of information in the core operating systems.  They are also responsible for validating changes affecting the existing terms or conditions of a loan, ensuring proper supporting documentation is in place.  This position also conducts systems and product testing, monitors product performance and identifies quality and process issues.  

Key Responsibilities / Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


* Review and verify 100% of newly originated consumer and mortgage loans, assuring data is accurate and complete on the core operating system.


* Review all loan modifications ensuring that approved changes have been accurately and completely processed in the core operating system.


* Review all loan and deposit file maintenance with emphasis on understanding why the file maintenance occurred and the appropriateness of the changes, ensuring accuracy and completeness of the changes.


* Understand and follow all audit guidelines and protocols to ensure review remains unbiased and independent.


* Identify and document exception items and provide follow up on items identified for correction.


* Monitor the daily reports to ensure all rate changes were properly verified and activated by the Loan Servicing or Bank Services team.


* Ensure proper filing of original security documents.


* Review all construction rollovers to ensure file maintenance is accurate.


* Monitor and resolve various system generated exception reports. 


* Notify management of critical exceptions and offer solutions to help reduce and/or eliminate errors.


* Conduct release testing for the various core operating systems and monitor product performance.


* Identify and address product or process issues and update policies, procedures, and checklists accordingly.


* Assist external auditors with research requests.


* Assist Business Intelligence team with loan data mapping and validation. 


* Maintain confidentiality and security of sensitive information.


* Adhere to all corporate policies and procedures, Federal and State regulations and laws.


* Complete all mandatory annual compliance training.


* Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.


* Perform other duties and special projects as assigned. 

Job Requirements

Education:


* High school diploma or equivalent.

Required:


* 1+ year of experience in loan processing, servicing or o...