Client Care Specialist

CLIENT CARE SPECIALIST - Hybrid role out of Boxborough, MS

Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a Client Care Specialist to join our Business Assuranceteam.

Intertek's Business Assurance team goes beyond testing, inspection and certification to look at the underlying elements that make a company and its products successful.

Our assurance solutions provide confidence and total peace of mind that a client's operating procedures, systems and people are functioning properly to provide a competitive advantage in the marketplace.

What are we looking for?

The successful candidate will be responsible for providing support for the iEnable product life-cycle management system, administration of customer surveys, and supporting the Global Marketing Team with various activities.

Salary & Benefits Information

Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

This is a hybrid position split between work from home and the office in Boxborough.

Applicants must reside in and be able to legally work in the United States.

What you'll do:


* Process iEnable user access request for internal and external users


* Provide Level 1 system support to iEnable end users


* Report iEnable system issues to Level 2 support


* Submit iEnable change requests to iEnable Product Owner


* Communicate iEnable functionality/enhancement releases to users


* Generate iEnable reports


* iEnable data entry tasks and corrections


* Prepare and monitor monthly NPS surveys


* Answer incoming calls and monitor voice mailbox for Business Assurance 1-800 line


* Maintain the Business Assurance email box for Global Marketing Team


* Support Global Marketing Team with lead generation management and other tasks as assigned

This position outline is a general guideline and does not represent all encompassing details.

The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.

Minimum Requirements & Qualifications:


* High School Diploma/GED equivalent required and 2+ years of relevant experience, or the equivalent in terms of education; experience and/or training.


* Excellent written and oral communication skills


* Ability to operate independently and meet timelines


* Customer‐service focus and excellent teamwork skills


* Strong computer skills (Microsoft Office: Outlook, Excel, Word, etc.)


* Excellent organizational skills and attention to detail


* Ability to prioritize and ...