International Claimant Appointment Packet Specialist (Houston) - Veterans Evaluation Services

Description & Requirements

Maximus is currently hiring for International Claimant Appointment Packet Specialists to join our Veterans Evaluation Services (VES) team in Houston, TX.

The International Claimant Appointment Packet Specialist (Int'l CAPS) is responsible for sending and printing veteran appointment letters and generating shipping labels to be sent out to veterans by mail.

- Due to contract requirements, only US Citizens or a Green Card holder can be considered for this opportunity.

Essential Duties and Responsibilities: - Send Claimant Appointment Packets via e- mail, FedEx, or USPS express mail; - Respond to veteran/service member communication resulting from CAPS when appropriate; - Inform the team and/or manager when veteran/service member communication requires their attention; and - Document and maintain detailed notes of communication and CAPS information in OMS.

Additional Duties and Responsibilities: - Follow established guidelines on how documents are to be sent to veterans/service members; - Monitor the international pending CAP list in OMS to endure compliance is met for notification of exams; and - Other duties assigned.

Knowledge/Skills/Abilities: - Self- Motivated; - Self- Directed; - Strong ability for strategical thinking and planning; - High sense of urgency; - Strong ability to get results; - Advanced time management skills and detail- oriented; with strong ability to meet strict deadlines with minimal supervision; - Advanced customer service and sales skills; - Advanced verbal and written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, - Proficient with Google Maps; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.

- Must live in or near Houston, TX

- Ability to work onsite in Houston, TX

- Ability to commit to a training schedule of 8:00am - 4:30pm CT Monday - Friday no absences required

- Ability to work a schedule between the hours of 9:30am - 6:00pm CT Monday - Friday required

- UPS or USPS experience preferred

- Mailing or shipping experience preferred

- VES experience highly preferred

Minimum Requirements

High school diploma or equivalent.

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EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.

We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.

We're proud of our connections to organizations dedicated to serving veterans and their families.

If you are transitioning from military to civilian life, have prior service, are a retire...