DGM - Software Verification and Technical Support

We are seeking a highly skilled a Software Verification and Technical Support Manager to lead our software verification team and ensure the delivery of high-quality applications.

The ideal candidate will have a strong background in team management, software verification, technical support, handling the technical challenges, test automation, and stakeholder management, along with experience in resource planning, and hardware integration.

Key Responsibilities:
Team Management & Planning
- Lead, mentor, and manage a team of software verification engineers and technical support professionals.
- Plan and allocate resources, including test equipment, tools, and team bandwidth, to meet project deadlines.
- Establish and enforce best practices for software testing, verification, and validation.
- Strong collaboration with P.O.s and technical leads.

Test Strategy & Execution
- Develop and implement test strategies, ensuring comprehensive test coverage for software releases.
- Track and monitor test progress, defects, and quality metrics, ensuring timely resolution of issues.
- Drive test automation initiatives to improve efficiency and coverage.
- Oversee test environment setup, including hardware-software integration, where applicable.

Technical Support & Feedback Management
- Lead the technical support team in troubleshooting and resolving customer-reported issues efficiently.
- Maintain a structured approach to documenting and addressing customer concerns.
- Work closely with other tech support team to understand pain points, gather feedback, and implement improvements.

Stakeholder Coordination & Reporting
- Collaborate with cross-functional teams, including development, product management, and customer support, to align on requirements and deliverables.
- Provide regular updates on test progress, quality metrics, and risk assessments to senior management and stakeholders.
- Define and manage KPIs to measure software quality and support effectiveness.

Process Improvement & Automation
- Identify opportunities for process improvements in software verification and technical support.
- Drive automation initiatives for test execution and reporting.
- Implement industry best practices for continuous quality improvement.

Qualifications

- Bachelor's degree in computer science, Electronics, or a related field.
- 8+ years of experience in software verification, testing, or technical support roles, with 2+ years in a leadership/managerial position.
- Strong expertise in test planning, execution, and defect tracking.
- Hands-on experience with test automation tools.
- Knowledge of hardware integration is a plus.
- Excellent problem-solving, communication, and stakeholder management skills.
- Ability to work in a fast-paced environment with cross-functional teams.
- Experience in UPS / Services segment is an advantage.
- Familiarity with agile methodologies and DevOps practices.
- Exposure to customer-facing roles in technical support or field application...