Senior Travel Retail Manager
General Mission
* Develop and execute the sales and service strategy, defining a 3-year plan and achieving the annual targets and goals
* Ensures consistency across the region in terms of retail strategy, customer service and all topics linked to the Hermès business activity and image in the region.
* Elevate Hermès Travel Retail in all aspects including talents caliber, supporting structure and retail performance to the next level
Main Responsibilities
Retail Management
* Support the Travel Retail Director in defining the Travel Retail vision and strategies and lead the retail and service support teams with guidance to convert the vision into achievable goals.
* Define precise objectives and retail KPIs for the team and monitor progress throughout the year
* Lead the teams' service excellence effort, allowing customers to discover our creations in the best possible environment
* Conduct regular meetings with the Store Managers to unite the whole network around a common vision, encouraging exchanges of best practices and ensuring consistency
* Structure the organization of retail activity and allocate responsibilities
* Collaborate with related departments to ensure the quality of the aesthetic aspects of our retail stores
* Support negotiations with landlords (location, contractual terms), submit and obtain necessary internal approvals (Head Office) and support the construction phases in the respect of the project planning and Capex
* Collaborate with Customer Experience team in animating the store
Sales and Budget Planning and Management
* Plan and set the annual budget, re-estimate and B+2 for both sales and expenses in collaboration with the Finance team
* Elaborate with each Store Manager, targets of sales turnover, product mix, stock for which an annual commitment is set within the budget framework
* Design and monitor weekly/monthly KPIs, and implement data-driven, efficient and agile commercial strategies to reach these targets
* Define the retail strategy in line with the global Travel Retail strategy, ensuring stock optimization throughout all distribution channels
Buying
* Plan and set the OTB, product mix and inventory level for Podium and Preview Buy in collaboration with Merchandising team
* Participate to the Podium buying (including podium and preview in France several times a year, if applicable)
Human Resources
* Build a talented team by recruiting, developing, and retaining high-quality staff helping them to reach their full potential
* Collaborate with HR and Store Managers to anticipate the needs in recruitment, training, mobility, talent management, compensation policy and disciplinary issues
* Maintain synergy, a cohesive and cooperative work environment through team building and motivation
* Execute Annual Staff Sales for Mid pac region with collaboration with the HR team and local retail team
* Establish...
- Rate: Not Specified
- Location: Hong Kong, HK-HK
- Type: Permanent
- Industry: Finance
- Recruiter: Hermes
- Contact: Not Specified
- Email: to view click here
- Reference: 300001897615908
- Posted: 2025-02-18 07:20:16 -
- View all Jobs from Hermes
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