Store Operations Manager - Melbourne Boutique

Join the Hermès Adventure

Hermès is an independent house founded in 1837.

It has always nurtured a family spirit while keeping an open mind.

The house takes a committed and responsible approach, putting people at the heart of its model to create the highest quality objects.

Its designers, artisans and sellers come from different backgrounds and work together to build the Hermès dream, injecting their expertise and exacting standards into each stage of the process.

Driven by the desire to transmit, our teams also strive to reinvent themselves every day, with you.

So, saddle up and join the Hermès Adventure!

The Opportunity

Reporting to the Store Manager, as our Store Operations Manager you will manage the Back of House teams in the Melbourne Boutique.

This role is responsible for overseeing all operational functions which include team rostering, inventory control, housekeeping and maintenance of the Boutique, and overseeing the Store Administration Team inclusive of Admin, After Sales, Cashiers and Service Team.

The Store Operations Manager communicates, trains and implements all company operational policies and ensures compliance.

They will create efficient processes, set parameters and implement directives to support the operational efficiency and growth of the Boutique.

Primary Responsibilities:

Operation Efficiency and Procedure


* Review and develop proper operation policies and procedures.

Communicate, implement and train staff in a timely manner to ensure compliance with all operational policies and procedures in Melbourne Boutique.


* Take part in all managerial responsibilities for efficient running of the business inclusive of overseeing and validating cash handling procedures are respected, appropriately documented and discrepancies are investigated timely and reported to management.


* Develop and design operational procedures that are client-centric and focused


* Support the store audit and ensure compliance with all audit procedures.

Inventory management and control


* Responsible for inventory management and control, including managing shipping and receiving.


* Responsible for the organisation, labelling and layout of stockrooms that create simplicity and ease for the sales team.


* Perform and prepare for all inventories and cycle counts, including reconciliations of stock discrepancies.


* Regular check on the stock in Geodis and ensure the stock are called for sales in stores with the objectives of reducing the aging stock level.


* Oversee and anticipate packaging replenishment for the boutique.


* Inventory related project eg HLink, Ala Carte

Administration

Oversee:


* After-sales service in store, and responsible for store card related matters.

Ensures the compliance with all after sales service policy and procedures and workflow.


* Cashier role and procedures in the Boutique including but not limited to cashing, CRM and store banking procedures.


* Develop...