Global Infrastructure Governance Lead

Qualifications


* 5-10 years of experience in Digital environments with experience in IT IT Governance/IT Processes.


* Demonstrated ability to oversee and manage IT processes from initiation to completion, ensuring seamless integration and coordination across various teams and systems to optimize performance and deliver exceptional results.


* Basic knowledge of ServiceNow IT Service Management/ ITOM/ITAM, CSDM, BSM, Discovery tools and processes


* Experience with Tableau (build, maintain reports) or other reporting tools.


* Experience or knowledge using SharePoint


* Past experiences to define process and architect the CMDB for Infra and Application services


* Experience with IT Service management process (i.e.

incident, problem, change, etc.) desired


* ITIL Foundations Certified desired and/or be well versed on ITIL


* Ability to understand technical problems and their impacts to the business


* Strong analytical and troubleshooting skills


* Knowledge of IT Systems, infrastructure, networking, cloud, applications, and their relationships is a must-have.


* Ability to effectively communicate with many levels of global senior management throughout the infrastructure, delivery, management, and business organizations.


* Ability to effectively collaborate with business & IT partners and to foster strong relationships with them to aid successful project delivery


* Strong communication (written and verbal) skills in English


* Strong analytical and problem-solving skills to deliver complete and accurate requirements and solutions.

Qualifications


* 5-10 years of experience in Digital environments with experience in IT IT Governance/IT Processes.


* Demonstrated ability to oversee and manage IT processes from initiation to completion, ensuring seamless integration and coordination across various teams and systems to optimize performance and deliver exceptional results.


* Basic knowledge of ServiceNow IT Service Management/ ITOM/ITAM, CSDM, BSM, Discovery tools and processes


* Experience with Tableau (build, maintain reports) or other reporting tools.


* Experience or knowledge using SharePoint


* Past experiences to define process and architect the CMDB for Infra and Application services


* Experience with IT Service management process (i.e.

incident, problem, change, etc.) desired


* ITIL Foundations Certified desired and/or be well versed on ITIL


* Ability to understand technical problems and their impacts to the business


* Strong analytical and troubleshooting skills


* Knowledge of IT Systems, infrastructure, networking, cloud, applications, and their relationships is a must-have.


* Ability to effectively communicate with many levels of global senior management throughout the infrastructure, delivery, management, and business organizations.


* Ability to effectively collaborate with business & IT partners and to foster st...