Workplace Experience Ambassador

Job Summary

The Workplace Experience Ambassador is responsible for delivering exceptional client and guest experiences across the company's portfolio.

This role involves providing a seamless, professional, and welcoming service to all building users, ensuring their needs are anticipated and exceeded.

Key Responsibilities

Security and Safety Enhancement


* Conduct regular building security and safety checks, reporting hazards or anomalies.


* Ensure compliance with Health and Safety and environmental procedures.


* Report faults and issues through our CAFM systems to resolution and be the point of contact for PPM activities, ensuring contractors are registered and contractor POWR conducted/issued.


* Perform first aider/fire marshal duties.


* Maintain up-to-date training on emergency response protocols and assist in drills as needed.


* Act as site security coordinator to issue badge access as per the Global Badge Access policy.

Enhanced Client and Guest Engagement


* Provide exceptional customer service to site residents and guests, acting as a single point of contact for all enquiries.



* Own and take responsibility for a floor, ensuring world-class customer service.
Assist with VIP visits by coordinating special services, security protocols, and hospitality arrangements.



* Greet and welcome guests courteously, anticipating their needs and exceeding expectations.


* Efficiently manage guest registration, host notification, and issue passes in accordance with site security procedures.


* Maintain a presence in the lobby area, ensuring positive interactions with building users.


* Onboard Ambassadors conducting orientation tours for new starters.


* Monitor and respond to emails in a timely and professional manner.


* Assist guests with luggage and ensure the visual standards of reception and meeting room areas.


* Provide general information on the local area, directions, and travel updates.

Operational and Administrative Support


* Administer bookings for meeting rooms.


* Conduct daily meeting room checks and support with meeting room setups.


* Replenish front of house refreshments, and coordinate room and hospitality bookings.


* Undertake general team administration duties and support QHSE activities.


* Raise POs for sundries items: Stationary & kitchen consumables from our preferred list of items, coffee vending supplies.


* Collect and distribute office post & deliveries as required.


* Keep kitchen area tidy and clean throughout the day, including loading/unloading of dishwasher.


* Maintain inventory control of office supplies, ensuring timely ordering and replenishment.


* Support facility access control management by maintaining accurate records of visitor and resident logs.


* Assist with monthly and quarterly facility audits to ensure operational efficiency.


* Carry out reasonable requests from management.

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