Data Center ERT ( Engineering Resolution Team)

Data Center ERT ( Engineering Resolution Team)

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

The Level 3 TAC engineer role requires supporting Aruba products as per the entitlement.

It involves understanding the customer environment, capturing logs, and troubleshooting to achieve the resolution or provide the Root Cause of the incident.

The Level 3 TAC engineer is expected to work across different shifts in a dynamic 24x7 work environment.

Responsibilities:


* Provide HPE Aruba customers & Engineers troubleshooting & support in the areas of HPE Aruba Networking and related areas.


* Provide leadership in technical problem management and the resolution of all issues, working closely with Global Enterprise Customers, HPE Aruba remote, and field support staff.


* Develop action plans to investigate and resolve complex issues/problems and communicate these to engineers, customers, and/or relevant managers.


* Identify and contribute to projects to improve product support, customer satisfaction, and team efficiency.


* Be aware of, and contribute to the improvement of, team performance as measured in the team Business Fundamentals Tables (BFT).


* Technical writing skills will be required to publish Issue resolution documents.


* Required to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation/discussion.


* Must be able to interact with colleagues from different countries and backgrounds (own team, members of L1 and L2, other support functions, and Engineering teams).

Education:

Bachelor's or Master’s degree in Mechanical, Electrical, Computer Science, or equivalent.   

Experience:

10+ Years’ experience in the Networking field with a minimum of 3 years supporting Data Center Technologies.

Skills:


* Spanish and English at advanced level required


* Portuguese is nice to have.


* Data Networking technologies including Routing, Switching, and Network architecture and management.


* Working knowledge and understanding of Spine and Leaf Topologies.


* Working knowledge and understanding of 3-layer architecture (Access, Distribu...