Deployment Leader - PRISM

Main ACTIVITIES

Support

• Contribute to deliver/update digital guidance

• Upskill functions for more autonomy

• Provide user support expertise: Lead root cause analysis on issues/requests/questions coming from the business and provide answers, solutions and escalate to Data Engineers and Visual Designers

• Issue resolution

Data: Automation, Architecture, Consistency

• Responsible for validating the data consistency rules with the BPO, and data consistency indicators follow up, and communicate to end users any potential issue

• Guide, and animate data owners on the BI referential data collection up to technical environments

• Verify and influence systematically if automation of data is possible to be developed

Requirement gathering

• Responsible for CHR requirement gathering phase and translation into functional specifications, bridging the gap between the business and the developers.

• Create Business Transformation Impact Analysis

• Create gap analysis between AS IS and TO BE scenarios (including process, organization, scope, and resources)

• Mitigation plan based on gap analysis

• Transfer knowledge of the new capabilities within the different teams

Testing

• Contribute to the pre-test of the data consistency and non-regression in anticipation of the UAT, high level to identify main issues

• Contribute to the UAT with key users & business process owner to ensure compliance to specification until UAT sign off, understand the changes and be ready to support the adoption

Stakeholder management in the business in conjunction with Application Lifecycle Manager

• Register and assess stakeholders.

Identify the community of stakeholders and get their pulse in periodical meetings

• Conduct all action that resulted from the stakeholder assessment to ensure the right level of stakeholder management and alert leaders/management within GSC Analytics in case of any possible risk or roadblock.

Continuous Communication

• Build communication material and promote the decided training campaigns through the right communication channels (meeting with community of stakeholders, yammer group, TEAMS, etc.) making sure people get the information which is aligned with the communication standards for Adoption

• Ensure accessibility for all decided communications and documentation (guidebooks, FAQ, intranet, iSEE, videos, Data Dictionary, Detailed Functionality Documentation...) related to the business transformation

• Ensure that all communications are promoted and spread by the network of Key Users (Single Point of Contacts, Champions, Stakeholders, etc) end to end process, including deco if any

Community, network, key users, champions

• Support the Business Process Owner with the management and coordination with the animation of network of key users/community of users/stakeholders

Training & user documentation

• Link with GSC academy to make tutorials mandatory through MLL (curriculum)

• Creat...