Field Service Order Management

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives.Our 135,000+ employees thrive in more than 100 countries.

From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.

Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

https://youtu.be/4EtpkB0cuXE

Great people make Schneider Electric a great company.

What do you get to do in this position?

The key responsibilities of the Field Service Order Management are to ensure Service Orders & Contracts are well created and booked according to Customer's Purchase Orders.

Ensuring all relevant detailed information are correctly recorded to allow the field service execution team to properly implement the service delivery.

For Spare parts related to contracts (transactional, the FS Order Management will also execute the order (End to End cycle from order booking until order completion, including Gross Margin control).

Additional will be in charge to the no productive purchase order and for the coordination and control of tools calibration.

Main Interactions:

Sales, Service Sales, Contract administrator, Finance and procurement, Global Supply Chain, Logistics, FS planners.

Activities and areas of responsibility:

Review Customer's Purchase Orders and validate the following information

PO validation process is followed (Pricing on Customer's Purchase Order match Customer's Price list or Service Quote, QLK approved with right approvers, PO booking checklist is completed, credit and risk review).

Book and set billing plan

Enter and book Service Orders and Service Contracts in ERP system (SAP, Oracle or alternative country ERP)

Ensure all contract information are well to transfer to BFS.

Ensure that the right Gross Margin is captured in ERP as per QLK.

Set appropriate billing plan in the ERP to ensure proper invoice generation.

In case of request for cancellation: Terminate Service Orders and Contracts.

Post Booking Executions

For flow business:

Manage orders and coordinate with planner, spare parts and logistics teams, forwarders, sales and customers in order to ensure service is performed on time and no products are

damaged.

Notify appropriate parties (customers / SE stakeholders) of product shipping.

Assist contract administration and obligations regarding delay notices, pricing and claims management, as well subcontracting

Use digital tool (e-MRO) to check availability and lead time of spare parts and Issue Purchased Order external vendors/suppliers.

Manage continuously backlog and provide funnel transparency to Service organization.

Post Booking Executions:

Enter and book not administrative Purchase in Coupa.

Control and coordination of annual tool certification.

Qualifications

We know skills and competencies show up in many different ways and can be based on your life exp...