Customer Service Manager

We invite you to join us as a Customer Service Manager at our Columbia, MO location.

In this role, you will be responsible for overseeing customer service, scheduling, and order-related activities, ensuring that all voices are heard and respected.

Who will you report to?


* Identify root causes and eliminate barriers in the customer service process, both short-term and long-term.


* Implement and support lean tools within the department and plant.


* Manage relationships with internal and external customers, coordinating with various Schneider Electric functional areas, including manufacturing, sales, distribution, and field service.


* Support and manage a world-class customer service experience, fostering engagement and facilitating organic growth.


* Take ownership of customer issues and see them through to resolution.


* Set a clear mission and deploy strategies aligned with that mission.


* Handle customer inquiries and complaints accurately and expeditiously, covering status, production, delivery, and billing inquiries.


* Coordinate with customers on product selection, order placement, engineering, delivery schedules, and expediting.


* Proactively resolve issues through customer interaction, resulting in positive feedback and improved relationships.


* Support the Sales, Inventory, and Operations Planning process.


* Understand and manage the capacity of the plant and warehouses, making informed decisions for customer satisfaction while developing KPIs and reports for upper management.


* Coordinate with the shipping department to resolve shipping issues and ensure on-time deliveries.


* Recruit, mentor, and develop customer service personnel and engineers, nurturing an environment of encouragement and empowerment.

This position reports to? Plant Manager

What qualifications will make you successful for this role?


* Bachelor's degree in Business Administration, Supply Chain, Economics, or a related field is required.


* 3+ years of supply chain experience in a manufacturing environment.


* Supervisor or leadership experience.


* Lean manufacturing experience.


* A solid understanding of supply chain principles.


* Experience facilitating change management within an organization.


* A strong track record of building a culture of responsiveness and continuous improvement.


* Experience coordinating with departments to optimize production processes.


* Experience auditing processes, operational procedures, and product quality, ensuring compliance with safety and health regulations.


* Proven ability to establish and maintain performance measurement systems to track results and identify improvement opportunities.


* Experience in developing team competencies through training, coaching, communication, and performance management.


* Skills in team building and motivating people to engage in continuous improvement activities.

We know skills...