Service Delivery Manager - BMS

About Us:

Our Digital Energy Business creates integrated, multi-layered solutions that specialize in combining building services & intelligent automated systems.

Our solutions enable owners and end users (such as Commercial buildings, Hospitals and Universities), to intelligently monitor, meter and control their assets in real time, reducing consumption and improving reliability and quality.

The Opportunity:

Based in Brisbane, we have an opportunity for an individual to join the Schneider team in the capacity of Service Delivery Manager.

Reporting to the Regional Services Manager, you will build upon the branch reputation for excellent customer service and satisfaction.

You will be leading a team of service technician specialists with application knowledge in the areas of HVAC, Controls, Energy Monitoring, Management and Efficiency, Networking, Access Control, Cyber Security and Systems Integration.

Your key responsibilities will be:


* Delivery of excellent service across a portfolio of customers


* Engagement with customers to drive satisfaction and outcome from our services including maintenance, callouts, field quotes and small projects


* Leadership of a team of Service Technicians


* Driving team engagement and supporting the development and progression of all team members


* Leading our SAFE First culture and ensuring all team members practice safety at work in line with all expectations, policies, and requirements


* Delivering on key operational KPIs


* Financial management & successful execution of Service Maintenance contracts

Why You:

You are someone who gets excited by innovation.

You are a highly driven individual who wants to work for a values based organisation whose solutions are leading edge.

You are focused, collaborative and passionate about the work that you do.

In addition, you possess the following relevant skills:


* Tertiary/trade qualifications in a services related discipline or Tertiary qualification in business


* Understanding of technical operations of customer's site and offer value-added solutions/proposals for improvement


* Have strong communication skills and will be expected to deliver value propositions


* Support tender submissions, presentations, trainings to both external and internal stakeholders


* Ensure Key Performance Indicators are met across the team


* Excellent report writing and delivery skills


* Sound organisation and time management skills


* Team leadership experience


* High level view of building systems (Preferred)

Benefits of Working for Schneider Electric in this role:

The list is long but importantly we offer a competitive salary package, access to our employee share plan and salary continuance insurance.

Beyond this we have a truly flexible work environment with opportunities to work remotely or on-site at customer locations.

Additionally, we offer all our employees a chance to build your career within our globa...