Application Support Software Engineer III

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.

As a Software Engineer III, Application Support at JPMorgan Chase within the Commercial and Investment Banking Security Services Technology line of business, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way.

You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.

Job responsibilities


* Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems


* On call once a month


* Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems


* Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development


* Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems


* Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture


* Contributes to software engineering communities of practice and events that explore new and emerging technologies


* Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills:


* Formal training or certification on software engineering concepts and 3+ years of applied experience


* Hands-on practical experience in system design, application development, testing, and operational stability


* Proficient in coding in Python


* Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages


* Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security


* Apply software and infrastructure engineering skills to run, maintain and improve service / product against established Service Level Objectives: availability, performance, change management, capacity management and improvement of monitoring and diagnostic platforms.


* Hands on experience with production support and SRE e.g.

Managing and troubleshooting production issues and incidents


* Site Reliability Engineer mindset to identify and reduce TOIL using effective automation


* Intermediate troubleshooting skills using Linux, Windows and AWS Platforms


* Knowledge of one or more production monitoring tools (Geneos, Cloudwatch, etc.)


* Effective verbal and written communication skil...