Key Account Manager

Job Category:

Sales

Job Family:

Account Manager

Job Description:

This position will develop multi-level and cross-functional relationships with customer’s key personnel and is primarily responsible for achieving all sales objectives, including volume, profit and expense.  Key goal is to achieve maximum sales profitability and growth by executing a sales strategy that aligns customer requirements with the correct mix of products and services.   

This position can be remote or hybrid (blend of onsite/works from home) at our Home Office in Green Bay, WI. 

What you’ll do:


* Listen and respond to the voice of the customer as part of the daily execution of sales management.

Develop and execute a business plan that ensures the achievement of volume, margin and profit targets.  Work cross functionally within Schreiber to develop, revise and implement programs to meet customer requirements.  Comprehensive follow through with internal and external customers to assure alignment with customer expectations.  Responsible for retaining and cultivating assigned customers and acquiring new customers.

Has expert knowledge of company products and services.  Exercises strong judgment in methods, techniques, and evaluation criteria for obtaining results.  Highly engaged in development of new business opportunities or emerging areas.  Partner is responsible for all geographies of their customer(s), which could include Global accounts.


* Develop pricing programs to profitably grow our business.  Understand and utilize risk management tools to assist with margin management.  Forecast both volume and financial performance for internal Schreiber use.  Responsible for negotiations of pricing and terms of sale. 


* Develop a multi-level and cross-functional relationship with all external customer departments (QA, Marketing, Purchasing, R&D, Supply Chain, and Culinary) and link into Schreiber accordingly.  Will participate and potentially lead cross-functional projects.  Maintain customer information in the CRM system.


* Regional Distributor customer management includes additional accountability for being the primary owner of relationship with customer headquarters.  This typically includes engagement with corporate sourcing, category management, marketing, supply chain, QA, etc.


* Ensure placement of Schreiber products in customer’s product portfolio.


* Provide timely information necessary to all internal Schreiber departments to meet the external customer’s requests.


* Together with the leadership team, ensures compliance with Food Safety and Food Quality Plans, in addition to customer requirements.

Interprets and communicates customer requirements to plant production and/or support groups.

Establishes and Audits PCPs, CCPs and Standard Operating Procedures to define and monitor processes, to ensure customer requirements are met.

Reviews incidents during which the procedures are not met, and determines a...