Lead Patient Food Services (Full Time, Evening shift)

Job Summary

Under the guidance of the Food and Nutrition Services Operations Manager, assists with the successful daily operation of Patient Room Services.

Assists with a variety of tasks to include monitoring of all patient tray line and diet office and to report any deficiencies in production, product inventory, scheduling, sanitation, infection control, and/or overall service.

Ensures employees engaged in serving food, plating tray, and delivering meals adhere to policies and procedures, provide outstanding customer service, and maintain cleanliness and sanitation of food areas, equipment, and utensils.

Job Specific Duties


* Opens and closes the department, including checking equipment functionality, ensuring adequate supplies are available, and ensuring schedules and staffing will meet department operation needs, etc.


* Coordinates the tasks and oversees the duties of the Room Service Associates.

Serves as a first level of escalation of operation issues for the team.


* Monitors the department’s patient tray line, tray line workstations, and dish room to ensure that spaces are kept clean and sanitized, all equipment is functional, and supplies are stocked.

Ensures assembly and distribution of patient trays is completed in a timely manner.


* Notifies management about damages or malfunctions and places service calls to plant operations or equipment service vendors as needed.

Monitors to ensure that the facilities’ utensils, equipment, machines, and furnishings are properly maintained.


* Assists in the delivery of quality customer service to all patients and guests of Yummy Cafe by assuring full menu availability during hours of operation and certifying the NCHS iCREATE Values and Behaviors are followed.


* Helps drive service excellence by acting as a customer service champion and reviewing the department target goals, priority questions, and coaching/encouraging best practices with the staff.


* Assists with maintaining all records and reports (i.e., HACCP audit, temperature logs, audits) in compliance with departmental guidelines and regulatory agency standards.


* Ensures that all infection control and safety guidelines are followed per department and hospital policy and regulatory requirements (example: cleanliness and sanitation, temperature controls, portion accuracy, food and supply rotation using First In First Out (FIFO)).


* Maintains adequate supply of food items in the patient area by notifying and coordinating team assignments.

Replenishes food at workstation.


* Maintains a calm demeanor during periods of high volume or unusual events to set a positive example for the shift team.


* Responsible for identifying potential risks within area of responsibility and for supporting the problem resolution process.


* Prepares special diet trays, including but not limited to, ketogenic, diabetic, and eating disorder meals as prescribed by dietitians.

May prepare cold food items up...