Multi Clinical Coord Cranio (Full Time, Day shift)

Job Summary

Performs patient/family and physician(s) flow coordination and support for the Craniofacial Program's referral sources, referrals into clinic, and administrative aspects of the program.

Acts as navigation resource for all clinic related questions, testing, scheduling, authorization, issues, etc.

Responsible for all patient, family, and physician(s) questions and concerns.

Leads all communications and documentation between medical practices and ancillary services.

Job Specific Duties


* Receives patient/family referrals and maintains excellent communications and relationships with community referral sources. 


* Responsible for the coordination of the Craniofacial Clinic; contracts other hospital departments, team members, patients, etc.

Oversees the approved sequence of tasks related to support the team. 


* Obtains and documents all information in the EHR needed to execute the Multidisciplinary Clinic Facility Fee charges.


* Enters patient demographics and insurance information in the scheduling/appointment book of EHR with the preset criteria and appointment slots for each clinic. 


* Obtains tests/visit authorizations and collects necessary information for appointment/admission.

Distributes relevant medical data and follows up with clinical indications following medical review. 


* Prior to clinic admission, e-mails parent questionnaire and asks for prescriptions and referrals.

Follows up on MD approval for appropriate clinic visit and stores data/information into EHS. 


* Post clinic coordinates a single clinical report for the parent and referral source, bringing together the Provider and Professional clinical notes from multidisciplinary clinic. 


* Navigates Craniofacial patient/family population across the child's life span of follow up care as protocols prescribe (i.e.

yearly clinic appointments).  


* Participates in meeting all program requirements as prescribed by the State of Florida Craniofacial Program grant funding award to NCHS.  


* Floats, covers, and provides assistances to department, other clinics, and staff members when needed or requested by leaders. 


* Maintains supply orders for department through hospital designated programs (PeopleSoft). 


* Registers patients on clinic day; activates accounts, controls physician/patient flow to assert patient was seen by an MD, and confirms all other MD appointments/visits.

Follows up on all MD visits.


* Ensures patient flow is maximized to meet service standards.

Performs service recovery when applicable to maximize patient and family satisfaction.


* Coordinates in advanced with each specialty to assure (on clinic-day) patient is seen by all providers.

Keeps teams informed of changes to the schedule. 


* Coordinates patient discharge after clinic.

Inputs & updates information in EHS.

Transmits clinic consensus to MDs & other consultants treating the patient.

Provides follow up appointments &...