Global Expense Senior Analyst (1 of 2)

Johnson & Johnson is currently recruiting for a Global Expense Senior Analyst, to be located in Bogota, Colombia J&J office location.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 130 years.

We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people.

With $88.8 Billion in 2024 sales, Johnson & Johnson is the world's most comprehensive and broadly-based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets.

There are more than 260 Johnson & Johnson operating companies employing over 135,000 people and with products touching the lives of over a billion people every day, throughout the world.

If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen.

Responsibilities for this Global Expense Senior Analyst will include the following:


* Front and back-office expense reporting, which includes inquiry management, credit card administration, audits and other activities related to expense reporting and credit card programs.


* Act as a global program administrator (PA) to facilitate the credit card programs.


* Training local PA's.


* Maintain listing of active PA's.


* Lead credit card delinquency management to include: running delinquency reports, send notifications to employees, running summary reports for management, and follow ups with individual employees.


* Leading efforts in Company Bill / Company Pay programs to manage personal spend and unapplied charges.


* Partner with credit card providers to continue to improve the employee experience and drive service excellence.


* Work with card providers to obtain timely confirmation of payment receipt and allocation of payment.


* Handle and resolve all issues regarding credit card escalations.


* Identify service gaps where partnership needs to be developed between J&J/Credit Card companies and with local business teams.


* Action all Tier 3 SFDC/Service Now AskGS cases and adhere to SLA.


* Based on escalations identify trends and develop best practices to reduce the number of Tier 3 escalations.


* Assist project manager with global credit card program updates and implementation of new cards in selected markets and for the credit card integration into Concur for new country markets where Concur is being deployed.


* Partner with credit card company, Concur, IT and Global Treasury Service Center to conduct end to end testing.


* Implement additional credit card products (Corporate Meeting Cards, Meeting & Events Cards) based on need.


* Streamline and standardize the global corporate credit card application process.


* Expand the global corporate card application approval process to move the approval from the local business to the customer sup...