Sr. Analyst, Field & Customer Solutions

Johnson & Johnson Medical Devices Companies a member of Johnson & Johnson's Family of Companies is recruiting for a Sr.

Analyst, Field & Customer Solutions be located in West Chester, PA, or Raritan, NJ.

The Sr.

Analyst - Field & Customer Solutions is responsible for the overall support of the company's Orthopedic digital solution platforms.

These solutions, which currently include Advance Case Management (ACM), eSIMS, and Set Tracking, provide AI enabled pre-op planning, case coordination, on-site inventory management, and field asset and set utilization visibility.

These capabilities drive a differentiated experience that delivers operational, commercial, and customer benefits.

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.

Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at https://www.jnj.com/.

This role will champion and oversee key technical aspects including data analysis, data mining, and visualization to drive end to end business insights.

Additionally, this position will be responsible for customer implementation projects working closely with business collaborators, FSN, IDN, customers and integrators to align on project deliverables, timelines, and coordinate integration activities.

An ideal candidate will demonstrate a good ability to get results with passion for customer perfection and an analytical mindset for problem solving along with being comfortable working in a matrixed environment.

Are you interested in making a difference in a thriving diverse company culture, that celebrates the uniqueness of our employees and is committed to inclusion Apply today!

KEY ROLE RESPONSIBILITIES

• Supports/leads data mining and analysis across three platforms (ACM, eSIMS, and Set tracking), Finance, digital, Cost to Serve; as well as Customer provided data sets.

• Design, develop and deliver scalable data pipelines that process large datasets for business intelligence, data science and more.

• Optimize data solutions and infrastructure for improved performance, reliability, and cost savings.

• Collaborates across multiple collaborators in the F&CS Platform, Deployment, and Commercial teams to drive end to end data insights from three platforms.

• Plan and implement global digital projects including strategy development, business requirements gathering, business integration testing, user acceptance testing, functional setup, deployment, and ongoing technology enhancements.

• Build strong IT partnership to gain a comprehensive view across multiple field-based customer portals and ERP transformation initiatives.

• Deve...