Dir I HCO Management

Founded in 2008, Locumsmart provides web-based software-as-a-service solutions to the healthcare recruitment industry.

The Locumsmart web-portal provides workflow automation, vendor management (VMS), and managed services provider (MSP) software for lowering costs, and increasing the efficiency of recruitment.

Our clients include some of the largest hospital systems and staffing firms in the country.

The Director of Account Management will be a key leader in cultivating and maintaining strong relationships with Locumsmart's Healthcare Organization (HCO) members.

This role requires strategic oversight and mentorship of HCO-facing account management teams to ensure alignment with both HCO and Locumsmart objectives.

The Director will oversee account implementation processes and facilitate training sessions, ensuring that both individual and group needs are effectively met.

Responsibilities:


* Relationship Management: Cultivate and maintain strong relationships with HCO members, understanding their needs and aligning them with Locumsmart offerings.


* Team Leadership: Lead, mentor, and develop account management teams, fostering a strategic mindset and enhancing their skills in communication and relationship management.


* Account Retention: Provide support during new account implementations, ensuring seamless integration and positive start to the HCO relationship and for long term success.


* Training Facilitation: Conduct both virtual and on-site training sessions for individual and group needs, tailoring content as required based on Member requests.


* Compliance Support: Assist HCO members in understanding and complying with the Master Contract and Locumsmart workflow rules.


* Strategic Development Plans: Develop and maintain tailored strategic development plans for each Member HCO in collaboration with the account management team.


* Skill Development: Enhance the strategic thinking and communication capabilities of Locumsmart Sales Associates (SAs) and Key Account Managers (KAMs).


* User Training: Organize and conduct user training sessions through site visits and webinars based on Member needs.


* Representation and Networking: Represent Locumsmart at industry tradeshows and conventions, and establish relationships with members at the ground level through site visits.


* Support the account management leadership team in preparing and delivering executive level business reviews.


* Contract Compliance Advocacy: Educate primary contacts at new HCOs on the importance of adhering to the Master Contract and Locumsmart workflow protocols.


* Performance Monitoring: Ensure the highest possible fill rates and customer satisfaction for each HCO account through regular assessments and feedback.


* Feedback Loop: Provide constructive feedback to the Technology Team regarding issues or improvements suggested by HCOs.


* Knowledge Transfer: Facilitate knowledge sharing between Locumsmart teams ...