IT Service Desk

Job Summary:

To provide technical customer service for TAB employees.

Activities include issues with domain access, printer and scanner, desktop and laptop support, etc.

Will also be responsible for monitoring the security programs for potential virus and malware attacks.

Keep the inventory system (Jira Assets) up to date.

This position works with System Administrators to help analyze and resolve end user software program and connectivity issues.

Essential Duties and Responsibilities:


* Serve as the first point of contact for employees seeking technical assistance.


* Troubleshoot and resolve technical issues.


* Installing and configuring computer hardware, software, systems, networks, and printers.


* Fix and install security applications for potential virus and Malware attacks.


* Manage and update inventory system (Jira Assets).


* Ensure connectivity of all workstations.


* Administer and maintain end user accounts, permissions, and access rights.


* Perform network and security audits.


* Other duties as assigned.

Education and Experience Requirements:                    


* High school diploma or equivalent required.

Working towards a degree in the technical field of study is highly preferred.


* Hands-on software and hardware troubleshooting experience.

Knowledge, Skills, and Abilities Requirements:


* Technical knowledge of PC and platform operating systems, including latest Windows OS.


* Technical knowledge of current systems software, protocols, and standards.


* Strong knowledge of local area network administration.


* Good understanding of the organization’s goals and objectives.


* Knowledge of applicable data privacy practices and laws.


* Ability to lift and transport moderately heavy objects, such as computers and peripherals.


* Strong written and verbal communication skills.


* Ability to conduct research into software issues and products as required.


* Ability to present ideas and solutions in user-friendly language.


* Highly self motivated and directed.


* Keen attention to detail.


* Proven analytical and problem-solving abilities.


* Ability to effectively prioritize and execute tasks in a high-pressure environment.


* Strong customer service orientation.


* Ability to work in a team-oriented, collaborative environment.


* Overtime hours may be required to meet project deadlines or to address after hours system issues.


* Occasional inspection of cables in floors and ceilings.

TAB Bank Offers:


* Onsite Gym


* Tuition Reimbursement


* Paid Holidays


* Gym Reimbursement


* College Scholarships for Employees and Families


* 401(k)


* Paid Time Off (PTO)


* Employee Assistance Program (EAP)


* I Made the Grade


* Holiday Club Program


* Medical, Dental, Vision, Life and AD&D, Voluntary Disability, Flex Spending & Dependent Care

TAB Bank will not sp...