Sr. Performance Assurance Consultant

The role of the Sr.

Performance Assurance Consultant works to ensure a positive experience for the client by developing and managing our deliverables.

In this role you will perform the daily operations of the project plan for each client, troubleshoot and resolve controls issues associated with HVAC equipment, and be the primary point of contact for the client.

You will play a key role in ensuring the success of the performance guarantee and resolving various issues along the way.
Character Requirements:
Integrity: being above board in all internal & external relationships

Decisiveness: can sort through information and make appropriate and timely decisions

Initiative: recognizes opportunity and action without being asked

Diligence: energized by being diligent in meeting deadlines and completing tasks on time

Thoroughness: pays close attention to detail and produces accurate work in a timely fashion

Responsibility: understands expectations and follows through in accomplishing them

Position responsibilities:


* Diagnose complex system problems for clients


* Lead, manage, complete, and delegate tasks specific to the assigned clients to ensure each client is served with excellence and sees the value being delivered


* Manage flow of information between client and Energy Bureau and ensure effective communication of client goals, objectives, and schedules


* Ensure timeliness and accuracy of savings reporting for assigned projects


* Verify performance and sustained operation of Energy Conservation Measures


* Works with engineers, designers and technicians to effectively develop recommendations to resolve problems


* Perform site service when required


* Design Monitoring plans to remotely monitor BAS systems


* Help clients with any BAS operations, software, networking problems


* Provide Energy Management guidance to clients


* Specify and estimate hardwaresoftware adds, change orders, and problem solutions


* Provide ongoing client training, both formal and informal

Essential skills and qualifications:


* Bachelor of Science or Engineering degree preferred, along with a minimum of 5 years' experience in service industry with direct customer-interface experience either in sales or client relationship, or equivalent experience


* Building Automation System experience with understanding of operator knowledge, drawing package understanding, sequence understandings, operational intent, and troubleshooting


* Understanding of and proficient in project management skills


* Excellent time management and organization skills


* Proficient computer experience in Microsoft Office Products particularly Excel, Word, and PowerPoint


* Proficient using task management programs


* Excellent analytical skills and attention to detail


* Excellent communication skills both verbal and written



* Proven track record of providing excellent customer service internally and exter...