Senior Pharmacy Communications Owner - Hybrid

Senior Pharmacy Communications Owner



*This is a hybrid role and will require the ability to work in-person

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Role Description:

This role is responsible for defining and driving Express Scripts Pharmacy communications strategy and initiatives to deliver on communication outcomes for the Patient population.

In this role, the Sr.

Advisor will serve as the owner for Patient and Provider communications for specific experiences and related strategic focus on the specific and unique needs of our various delivery channels.

This position serves as a key resource for management of the communication strategy for Patient communications for the pharmacy.

May serve as primary point of contact regarding projects with communication impact and facilitate activities with functional areas to oversee delivery of products and services to meet client needs.

Responsible for consulting with cross-functional partners on ensuring appropriate delivery of communications, analyzing data to provide content for strategic direction, and managing project plans to execution.

Essential Functions/Responsibilities:


* Own the Patient (& some Provider) communication strategy for specific customer experiences along their Express Scripts Pharmacy journey.


* Translate complex business objectives into effective communication strategies.


* Successfully drive and implement appropriate actions to define and inform the communication strategy according to established strategic goals.


* Develop clear, simple and personalized messaging across multiple channels.


* Identify gaps in systems and processes to help guide overall communication roadmap and help develop a structured process for all Patient communications.


* Evaluate effectiveness of communication strategies and tactics and drive change.


* Continually generate ideas and find opportunities to innovate our customer communication experiences - which can include process, medium, tactics, and messaging


* Represent Express Scripts Pharmacy across highly matrixed organization in support of work related to the pharmacy communication channels.


* Responsible for planning and successful execution of large cross-functional projects, which include defining project scope, briefs, deliverables, milestones, timelines, and work plans.


* Work collaboratively with cross-functional partners to deliver on communication project goals.


* Prioritize, plan and delegate work as appropriate to ensure effective execution of team/function deliverables.


* Resolve issues and determine contingency plans and triggers for risks.

As needed, escalate issues to appropriate audiences including key business leaders and team members.


* Utilizes tools to track and monitor the performance/results of prioritized initiatives.


* Develop periodic and ad hoc reporting to be used for related projects, management reporting, departmental scorecards (when appropriate) and manage distribution across key timelines....