Concierge - MOOV - Frisco

Frisco, TX - Seeking Concierge - MOOV

Everybody Has A Role To Play In Transforming Healthcare

As a Concierge with MOOV, you play a vital role in our mission to improve lives.

You work as a key member of our team to ensure our members feel a part of our community and are supported in accessing their health & wellness journey, either through attending a physician appointment, seeing their health coach or undertaking one of our recovery options.

At MOOV we know the impact you can have.

Join the MOOV Team.

At MOOV we've cultivated an environment where passion thrives, and success comes through shared purpose.

We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities.

We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

The Opportunity


* Welcome members and guests into the facility, ensuring their first interactions are warm, genuine, and efficient.


* Answers patient and client inquiries in a timely and polite manner; either responds to inquiry or directs the caller to the appropriate personnel while entering appropriate clerical notation into the documentation record (EHR, patient relationship manager, or booking software).


* Help members understand the benefits of each service.


* Provide a smooth startup for members on any equipment/service they are scheduled for that day (i.e., Cryotherapy, Boost Pod, Compression, etc.).


* Know the retail range to assist with questions about the relevance and use of products.


* Protect patients' and clients' rights by maintaining confidentiality of personal and financial information.

Serve as an expert concierge, preempting clients' needs where practical and providing education on products and services.


* Set up appointments, confirm appointments, and follow up on missed appointments with members.


* Send appropriate test kits, equipment, documents, etc., to clients within 1 business day as directed by Physician or health coach.


* Assist in daily center operation including opening and closing the center and maintain a facility that is cared for and enticing.


* Maintain operations by following policies and procedures; reporting needed changes.


* Maintain business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies and/or equipment repairs (by notifying manager).


* Collaborate with other wellness professionals, including the physicians, in the studio to provide a holistic approach to client care.


* Help organize and participate in promotional events or community outreach activities.


* Celebrate, create, and collect customer testimonials, before/after transformat...