Digital Onboarding Product Manager - Payments - Vice President

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations.

Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Digital Onboarding Product Manager in Chase Payment Solutions, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle.

As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value.

Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

The Small & Medium-Sized Business Organization (SMB Payments) is part of global JP Morgan Payments organization and is an innovative leader in serving small and medium-size business clients through banking, payments, and value-added services.

We take a client-first approach in developing solutions that help our more than 5 million small business customers across the US and Canada to start, run and grow their businesses.

Together, J.P.

Morgan and Chase hold the #1 position in payments market share -- both in number of transactions and volume -- processing over 2 trillion in volume and over 50% of eCommerce transactions in the U.S.

The SMB Payments team is a group of builders with an entrepreneurial mindset, and we are looking for team members who value collaboration, accountability, inclusivity, customer centricity and innovation.

Job responsibilities


* Develops a product strategy and product vision that delivers value to customers demonstrating flexibility and adaptability across diverse tasks and projects



* Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap, with a focus on digital boarding capabilities


* Navigates and thrives in ambiguous environments, using strategic thinking and problem-solving skills to drive clarity and direction


* Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition


* Builds the framework and tracks the product's key success metrics such as profitability, feature and functionality, risk posture, and reliability


* Provide subject matter expertise with respect to the content / use of data in the product and associated business area while understanding end to end business needs and building real time solutions


* Demonstrates a hands-on approach, willing to dive into details and collaborate closely with cross-functional teams


* Use data-driven insights to optimize for the product...