Sr Analyst - Ops

Description & Requirements

Maximus is seeking a Remote Sr Analyst-Ops to join our Department of Education portfolio.

This individual will be responsible for developing and maintaining various reports for our internal and external customers.

This includes maintaining process integrity and compliance with policies and regulations, ensuring customer satisfaction, and effective management of risk

Essential Duties and Responsibilities:

- Coordinate internal and external communication and change processes, act as the primary point of contact.

- Work with functional area directors/managers and subject matter experts to define specific change requirements.

- Understand business problems and opportunities in the context of the requirements.

- Increase effectiveness of project documentation such as reports and client communication.

- Obtain status updates and resolve questions from operational areas.

- Draft clear and comprehensive business process documentation to support operational activities.

- Analyze and provide recommendations for internal process improvements.

- Perform other duties as assigned by management.

- Develop solutions to a variety of complex problems.

- Able to self-manage aggressive workload, identify and remediate obstacles, engage best practices to expedite product.

- Serve as Customer Communications point of contact on all assigned work keeping management and business partners apprised of communication status

- Completes deliverables for reporting maintenance including revisions, approvals, and implementation.

- Utilize reporting and analysis to manage and prioritize a portfolio of claims processes to drive efficiency and productivity.

- Perform on-going analysis of claims processes to validate business need and make appropriate adjustments to existing processes as needed.

- Analyze information and develop solutions with the overall goal of improving business processes, efficiency, and enhancing the customer experience.

- Assist with the review and verification to ensure expected output was achieved.

- Communicate findings and work with management to address opportunities.

- Maintain regular reporting documentation to be shared with the business area.

- Schedule meetings, track issues, complete project plans, publish documentation and ensure implementation of claims processing is on schedule according to customer SLA/metrics.

- Actively participate in meetings by coming prepared, providing insight, sharing ideas and accepting critical feedback.

- Other duties as assigned.

Additional Requirements Per Client:

- Must reside in the U.S.

- Must be a U.S.

citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.

Final suitability determination is the sole discretion of the Department of Education.

Home Office Requirements:

- Hardwir...