Service Support Representative

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role: Service Support Representative

We are currently seeking a Service Fleet Vehicle Support Representative, to join our Field Services Support team.

What will you do?

• Reports to the Field Services Support Manager.

• Review incoming requests related to vehicle service, fuel cards, insurance cards, toll transponders, repairs, registrations, and other routine requests.

• When needed, seek clarification of any service requests from the appropriate party (vehicle driver, manager of a vehicle driver or other authorized program participant)

• Perform regular tracking of requests to confirm committed schedules are maintained.

• Elevate non-standard requests to the manager or leader for further review.

• Keep key stakeholders updated regarding the status of their requests.

• Perform required data entry of key information into the related vehicle management software systems.

• Handle actions and reporting for vehicle regulatory compliance and safety programs.

• Assist with data collection and reporting.

• Provide periodic reporting and basic analysis of established key performance indicators (KPIs).

• Contact vehicle drivers and managers when vehicle maintenance is not performed.

• Contact vehicle drivers and managers to resolve vehicle registration issues.

Qualifications

Who would be successful?

• 3-5 years of related experience

• Strong verbal and written communication skills.

• Ability to prioritize activities

• Self-driven / motivated individual.

• Comfortable with data analysis

• Sound decision making, and prioritization skills.

• Understanding of general business operations including operational support and customer service.

• Proficient with Microsoft 365 (Word, Excel, Outlook)

What's in it for me?

• Global family leave

• Comprehensive medical coverage for employee and dependents

• Worldwide Employee Stock Ownership

• Flexible work arrangement

• On-site gym

...and more!

Why us?

Schneider Electric is leading the digital transformation of energy management and automation.

Our technologies enable the world to use energy in a safe, efficient and sustainable manner.

We strive to promote a global economy that is both ecologically viable and highly productive.

€28.9bn global revenue

128,000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

Our Company Story Video: https://youtu.be/dux6kG13QWM

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring,...